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Widex Hearing Aids UK

Widex Hearing Aids Logo

Crystal Clear speech without compromising your awareness of the surroundings

Widex is a Danish company founded in 1956 that designs and manufactures hearing aids, positioning itself as one of the leading global brands in the industry.

What Makes Widex Hearing Aids Unique?

Natural Sound Quality (PureSound):
 Widex is recognized for delivering natural, clear sound. Their PureSound technology minimizes processing delay, creating a more natural listening experience, especially in quiet settings.

Widex Moment Platform:
Their flagship platform features ZeroDelay technology for faster sound processing, ideal for first-time users who might find traditional hearing aids too artificial.

Machine Learning:
Through SoundSense Learn in the Widex app, the hearing aids can adapt to user preferences over time via A/B comparisons.

Connectivity:
Many models support direct streaming from iPhones (and some Android devices with intermediary accessories). The Widex Moment app allows volume adjustment, program changes, sound customization, and battery monitoring.

Rechargeable Options:
Select models feature lithium-ion rechargeable batteries providing all-day use from a brief charge.

Tinnitus Relief:
Their Zen Therapy system is designed to address tinnitus.

Types of hearing aids

RECEIVER-IN-CANAL HEARING AIDS

RIC

Receiver-in-canal (RIC) hearing aids are small and discreet devices suitable for mild to severe hearing loss. Unlike behind-the-ear (BTE) hearing aids, in RIC devices, the receiver is inside the ear-tip instead of being placed on the housing, which means that the hearing aid is smaller.

BEHIND-THE-EAR HEARING AIDS

BTE

If you have a severe hearing loss or small ear canals, behind-the-ear (BTE) hearing aids are a great solution. In the BTE hearing aid, all electronic components are tucked neatly in a shell or housing behind your ear and you can choose from a large range of sizes, shapes and colours. You can easily control volume and select programs on most BTE hearing aids.

IN-THE-EAR HEARING AIDS

ITE

In-the-ear (ITE) hearing aids are small like an eartip and sit in the outer portion of the ear canal. Depending on the size of the ear canal, the ITE hearing aid is relatively discreet. When you are fitted for an ITE hearing aid, the shell of the hearing aid is custom-made to fit the shape of your ear. This shell contains all vital electronics and is great for on-the-go people who need their hearing aids to stay in place. ITE hearing aids are suitable for most types of hearing losses.

Widex Allure hearing aids

Widex Allure

Widex SmartRIC Hearing aids

Widex SmartRIC

Widex Moment Sheer

Frequently Asked Questions — Widex Hearing Aids

At Sound Advice Hearing, we know that choosing the right hearing aids can feel like a big decision. To make things easier, we’ve answered some of the most common questions about Widex hearing aids – from everyday use and connectivity to batteries, maintenance and tinnitus support. If you can’t find what you’re looking for, please get in touch with the clinic near you or book a FREE hearing test and we’ll be happy to talk things through.

What makes Widex hearing aids different?

Widex hearing aids are known for their exceptionally natural, clear sound. Their advanced digital-sound processing and noise-reduction technology are designed to make everyday conversations—and even background sounds like rain or birdsong—sound more realistic and comfortable.
Each Widex aid uses a small microphone to pick up sound, then converts it digitally and delivers it to your ear through a receiver. The hearing aid automatically adapts to different environments—whether a quiet room or a bustling café—to help you hear speech more clearly and naturally.
Widex offers a variety of styles and models—like the Widex Moment, Widex Evoke, or Widex Sheer—available as Receiver-in-Canal (RIC), Behind-the-Ear (BTE), or In-the-Ear (ITE) devices. That means you have flexibility to match the style to your comfort, hearing loss level, and lifestyle.
Absolutely. Most of the newer Widex models let you connect directly to iPhones and many Android devices. Once connected, you can stream calls and music straight to your hearing aids, and use the Widex app to adjust settings and personalise your hearing experience.
Rechargeable models: typically last a full day on a single charge.
Models with disposable batteries: generally run 3–10 days depending on how much you use them.
Yes — many Widex devices now use modern lithium-ion batteries and come with a compact charging case, making them easy to recharge overnight and wear each day without hassle.
For everyday care, wipe the hearing aids gently with a dry cloth and store them in a dry container or their charger when not in use. Check the wax guards regularly and replace them as needed. For a deeper clean, we recommend visiting your hearing care provider every few months.
If your hearing aid isn’t working properly, first try replacing or recharging the battery, cleaning or replacing the wax guard, or giving the device a quick restart. If that doesn’t fix the problem, just get in touch with us — we’ll help investigate and arrange a repair or replacement if needed.
Yes. After your initial fitting, we normally schedule a follow-up to fine-tune the settings. Over time, your hearing needs may change — so it’s good practice to have periodic check-ups to ensure the hearing aids always perform at their best.
Coverage depends on your insurance provider or NHS arrangements. Many private plans, funding schemes, or government programmes may cover part or all of the cost. We’re happy to help you check your eligibility and complete any paperwork.
Yes. Widex includes tinnitus-relief features — such as sound therapy and calming background sounds — to help mask ringing or buzzing and make everyday living more comfortable.
All Widex hearing aids come with a manufacturer’s warranty covering defects and repairs. We also offer aftercare services — including regular check-ups, cleaning, and adjustments — to ensure your hearing aids stay comfortable and work optimally for years to come.

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Widex Hearing Aid Troubleshooting

If your Widex hearing aids aren’t working as expected, try these quick checks before booking an appointment. Many common issues can be fixed in just a few minutes.

My Widex hearing aid has no sound – what should I do?

Start with these steps:
  • Check the hearing aid is switched on and not muted.
  • Make sure the battery is charged or replace the disposable battery with a fresh one.
  • Inspect the wax guard and dome — if they’re blocked, replace them.
  • Ensure the aid is inserted correctly in the ear.
If there’s still no sound, contact us and we’ll be happy to take a look.
This high-pitched noise is feedback. It often happens when:
  • The hearing aid isn’t seated properly in the ear.
  • There’s a build-up of earwax in your ear canal.
  • The dome or earmould is damaged or the wrong size.
Try gently repositioning the hearing aid. If whistling continues, book an appointment so we can check the fitting and look for wax.
Not necessarily. Changes in sound are often caused by:
  • A blocked wax filter
  • Moisture inside the device
  • A change in your hearing levels
Clean or replace the wax guard and restart the hearing aid. If things still seem off, we recommend a hearing aid check and hearing test.
Try these steps:
  • Turn Bluetooth off and back on again.
  • Restart your phone and your hearing aids.
  • Make sure the Widex app is up to date.
  • Forget the device in your Bluetooth settings and pair it again.
If pairing continues to fail, get in touch and we’ll guide you through the setup.
This can happen if the phone is too far from your hearing aids or if the connection is interrupted. Keep the phone close — ideally in your hand or pocket — and ensure Bluetooth is turned on. Restarting your phone often helps as well.
This is often caused by:
  • Increased streaming usage (calls, music, TV)
  • A battery nearing the end of its lifespan
  • Cold or humid environments
If you use rechargeable Widex batteries, try a full overnight charge. If disposable batteries drain quickly, try another pack from a different batch.
This usually means the dome size or style needs adjusting. Don’t keep pushing it in — book a quick comfort check and we’ll ensure you have the right fit.
If your Widex hearing aids still aren’t performing as they should, we’re here to help. Book an appointment or contact us and our team will be happy to check them for you.